Why Online Training Programs?
A Learning Revolution
Q.1. I am a young Construction Engineer, I do not know anything about ISO or Quality Management System. Can you explain me?
Ans. ISO is International Organisation of Standardisation based in Geneva - Switzerland and is a voluntary organisation promoting Quality Management Standards.
More than 30,000 professionals worldwide assist ISO in developing Quality Management Standards.
Q.2 What is involved in Quality Management Standards?
Ans. These standards provide guidelines for developing Quality Management Systems, Procedures, Checklists, etc. so that the construction quality is improved – if you follow the requirements of standards.
Q.3 Will you please give an example of how ISO 9000 Standards can improve my construction quality?
Ans. Let us say, you want to provide waterproofing to your terrace. As per ISO Standards, you will require to make out a step-by-step procedure for carrying out the waterproofing work. From this you develop checklists, so that you do not miss any items of the procedure & work is carried out as per the required procedure. Moreover, time to time somebody audits to make sure that the work carried out is as required and that the waterproofing qualities are achieved. This is an example of one activity of construction.
However with ISO 9001-2008 standards, you develop a Quality Manual for your construction project, covering various activities including foundation, concreting, masonry work etc. The Quality Manual provides a Road Map to better Quality.
ISO also prescribes that for overall quality of product, you need to cover purchasing, training, contracts, preparation of designs, drawings, etc. so that the overall quality is achieved, maintained and continuously improved.
For more on ISO 9001-2008.
FAQ’s on “ISO 9000 in Construction”
Q.1What is ISO? What is ISO 9000?
*Released in 1987. * Revision in 1994. *Latest Revision in 2008- New Revision
expected in 2015.
Q.2 What is the Philosophy behind ISO 9000?
This is the ISO 9000 Philosophy to attain “Quality”.
Q.3 What is the difference between ISO Standards & IS Code requirements?
Ans.ISO 9000 is a documented Quality Management system. It also provides a detailed system for corrective and preventive actions.
The approach is to make sure that when you follow ISO 9000 procedures, you produce Quality that confirms with the requirements and specifications.
IS codes provide Quality requirements and specifications. ISO standards provide Quality system to achieve the specifications and requirements and how to set up the system to make sure that your product confirms with requirements.
Let us take an e.g. of Concrete Grade M30. IS 10262 – 2007 gives complete details about designing of mix and the specifications required for cement, aggregates, water, fly ash, admixture, etc.
The design mix also covers other Codes regarding the grading of aggregates etc. However, the I.S. Codes do not provide a procedure to consistently achieve the designed grade of concrete. You may have the best mix design, but if your concreting process is not carefully designed and monitored from time to time, you will never be able to guarantee the results. You need a Quality Management System to manage Concrete Quality.
Q.11. What prompted setting up ISO 9000 Quality standards?
Ans. Industry often had repeatedly to justify their Quality procedures and methods to national and foreign customers - often at considerable cost. With the development of international trade, the need for a common set of universally acceptable standards was felt, out of this need. ISO 9000 Quality Management and assurance series was evolved.
ISO 9000 Standards in fact, are a world wide compilation of the best Quality practices, on which everyone has agreed.
Q.12.Does ISO 9000 Certification Guarantee Quality, Reliability, Safety, Durability and that the Construction will not deteriorate / Collapse before 60 years?
Ans. The answer is No.
ISO 9000 certification does not guarantee any of these. However ISO 9000 certification means - the company has a quality policy - organisation with spelled out responsibilities, Manual of procedures, checklists - Review & correction system - Regular, Internal & External Auditing. ISO 9000 Quality system is internationally tested and trusted. As such, ISO 9000 companies, are more likely to deliver quality & reliable products, compared to those companies, who have no quality system.
Q.4 What do you propose to teach me on your training program?
Ans. The Online Training will teach you how to prepare Procedures, Processes,
Method Statements, Checklists etc. for various activities and how to monitor & achieve better quality.
Q.5 But how all this will help me in my future career and what are the benefits?
Ans. Once, you are recognised as a quality conscious Engineer, your contribution to the quality of your projects will make a difference to the projects. This will definitely help improve your career. Your promotion and level of responsibility will immediately change to achieve rapid growth in your career. I have seen this happening in last twenty years of my Training experience.
Q.6 How do I start the training? How can the training be useful to my company?
Ans. You may start with “Awareness Training” and then proceed to improve by taking up “Advance Training Modules” & “Auditor Training & Quality Manual Training.” This way you can help your construction company in organising high Quality Management System to International Standards. If your company is already ISO 9001-2008 certified, you will be in a unique position to maintain and improve construction quality.
If your company is not ISO 9000 certified, you will be a key person in setting up International Quality Management System to bring high level of improvement in your construction projects.
Q.7 Can you give some examples about feedback received by you from Training other Engineers?
Ans. I will share with you an experience of a recent Training Program conducted for more than 100 student Engineers at "Vidyavardhini's College of Engineering and Technology" - Vasai (west). Mumbai.
The feedback from more than 90% of the Training Engineers was that the Training was:
Another example – Sometime back, I was invited to Hyderabad for training more than
30 Engineers of "K. Raheja Corp." Mumbai - a highly reputed ISO 9000 Certified Real Estate Company.
The Training was conducted for 4 days and included all the Modules which are presented in our Online Training Modules.
Q.8 How are your Training Modules tested?
Ans.The Online Training Modules are based on workshops & training conducted for hundreds of Engineers and Managers of Construction & Real Estate Companies, besides conducting workshops at The Institution of Engineers (India), Bhagubhai Polytechnic - Mumbai, and a number of other Engineering Colleges, Maharashtra Chamber of Housing Industry and others.
The training is carefully tailored to the requirements of construction industry for maximum effectiveness.
Q.9 Can you give an example of a Real Estate Company who got ISO 9000 certified and whether they got any special benefit out of that?
Ans. I was Editor of "Quality In Construction" a monthly news letter published since "December 1993". I will share with you an interview I had with "Mantri Construction" a reputed Pune based real estate company to give you more idea about the special benefits of getting ISO 9000 Certified.
For details of the interview
He also answered a number of questions on the topic.
Q.1. How did you get interested in ISO 9000? When?
Ans.We are basically Pune based company. We were inspired by Kirloskars – Thermax- both Pune based with good Quality reputation – with ISO 9000 certification since a number of years. It is almost three years since we have been thinking about ISO 9000.
Q.2.When did you start working for ISO 9000? Who were your consultants?
Ans. Our first attempt to go for ISO 900 –we started in December 1994. But we faced a lot of difficulties and we lost interest.
However we received our interest in December 1995 and from January 1996 we started working seriously. We said, “if others can do – why not we?” to ourselves.
Pune Productivity Council provided basic consultancy.
Q.3.How did you start?
Ans.We appointed as Management representative Mr. B. K. Patil to oversee the operations. We appointed Team Leaders. We started reviewing procedures / processes. We started reviewing problems areas.
Q.4. Which Procedures you started reviewing?
Ans.Ordering procedures, Testing Procedures, Customer complains procedures, work procedures – processes. We talked to everybody – Masons – supervisors – subcontractors, Contractors to see how we can improve our processes. We did a lot of research to arrive at improved work instructions.
Q.5. What difficulties did you face?
Ans.Training everybody in Quality Management was difficult. We also faced resistance from site Engineers. In workforce Training we had difficulties. Infact we had sleepless nights in setting right our customer complains division.
Q.6. How is your customer care division now?
Ans. We have introduced a novel concept in Home care division. During the first year we were doing all maintenance.
Q.7. How much extra cost to maintain High Quality Working?
Ans. 2% to 3% extra cost to maintain High Quality Working.
Ans. Top Management work is reduced . We sleep better.
According to Mantri Group – Advantages of ISO 9000 Certificate are:
Improvement of business performance and continuous monitoring.
Providing confidence and customer satisfaction.
Well laid –down system for management control.
Reduction in material wastage and time.
Remarkable decrease in customer complaints and helps to reach the bottom of the problem and solve the same.
Work dose not suffer due to the absence of any particular employee as all the instructions are put in black and white and thus any person can complete the said job without committing any mistakes.
Company achieves National as well as International recognition.
Q.10 What do I need to join Online Training Program?
Ans. You need to have a PC, Tablet Or Mobile devices with an Internet connection.
Q.11 How do I make payment and start learning?
Ans. It is easy. You can select the particuler training program.
Q.12 How often do I evaluate, take tests?
Ans. Evaluation & Testing is a part of continuous learning. This is spread out evenly in the Program.
Q.13 How do I get more practice on the topics I have learnt?
Ans. Case Studies, examples & well spread out carefully designed Tests give you more experience in the field.
Q.14 What type of support you provide during my training period?
Ans. We provide support on Training by Telephone, Email & through Skype to solve your problems & support in interactive learning.
Q.15 What about certificates and better jobs?
Ans. Our online programs are designed to improve effectiveness, competence and contribute to the profitability of organisation & add value to your professional life. “Certification” will be issued on your Qualifying in your final test.
Q.16 Who are your clients?
Ans. Our client list includes some of the top real estate and construction companies including K. Raheja Corp., Lokhandwala Constructions, Tata Housing Development Company, Rustomjee Group-Keystone, Gammon India-Mumbai & a number of other companies.
- By. I. H. Shah.
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